DURING THE STUDENT WELLNESS CENTRE OFfice HOURS
Urgent counselling appointments are available at the Student Wellness Centre (MUSC B101; 905-525-9140 x27700) when students indicate they are in need of immediate support.
These appointments are generally reserved for, but not limited to students who:
- are actively at risk of harming themselves or others
- have experienced a recent traumatic event that requires sensitive attention
- are experiencing serious alterations in mood or cognition.
We will do our best to arrange an appointment with a counsellor within 24 hours.
Outside of the Student Wellness Centre Business Hours
Who do I call?
If you are dealing with an emergency situation on McMaster Campus, please call Campus Security 905-522-4135 or ‘88’ from a campus phone.
If you are not on campus visit the nearest hospital emergency department, or call 911.
Should I visit an Emergency Department or an Urgent Care Centre?
Open 24 hours
An emergency is a life-threatening illness or injury. Call 911 to get medical help right away.
Examples of emergencies:
- Trouble breathing
- Bleeding that won’t stop
- Chest pain or pressure
- Broken bones
- Partial/total amputation of a limb
- Traumas or injuries to the head
- Deep cuts or wounds
- Severe burns or pain
- Loss of consciousness (unable to wake)
- Sudden headaches, dizziness, weakness, numbness, trouble seeing or speaking
- Mental health issues
- Severely ill or injured children
- Obstetrical emergencies (labour and delivery)
Urgent care is required for illnesses and injuries that do not need emergency care, but cannot wait for an appointment with a family doctor.
Examples requiring urgent care:
- Minor cuts or wounds that may require stitches
- Sprains, strains, or deep bruises
- Ear infections
- Fevers, coughs, congestion, and sore throats
- Insect bites, rashes, and scrapes
Where to go:
If you’re not sure what to do or where to turn, a good starting point is talking with the Sexual Violence Response Coordinator.
You can talk with her about what happened to you. She’ll listen and, when you’re ready, she’ll also give you information about what your options are, how you can find more support and what next steps you might consider taking.