Booking an Appointment
Appointments during COVID-19 – Please refer to our updates page, for the latest information about how to access our services. Visit our navigating online appointments page to learn more about our online and in-person protocol.
A current McMaster University student card is required to be seen for medical/nursing/counselling services. A student must also have a valid provincial or territorial health card, or a UHIP card (University Health Insurance Plan – for international students). International students without a UHIP card must provide proof of coverage with a pre-approved insurance plan from the ISS (International Student Services) Office.
Information Box Group
ACCESSING THE SWC DURING COVID-19
Please note that access to the SWC is now through the McMaster Children’s Centre on the west side of the PGCLL building, on the left side of the stairs. Here is what to expect:
- All visitors and students must complete the Ontario Self-Screening Tool and take a screen shot to show to our staff. You can access the Ontario Self-Screening tool here.
- When you arrive at the McMaster Children’s Centre entrance, you will see an intercom to the right of the door.
- On the intercom, press #8, and then the button with the bell. The receptionist will ask your name and if you have an appointment, and then will buzz you into the building.
- Enter the building and take the elevator up to the 2nd floor.
- Follow the signage to the SWC. Do not cross the yellow and black barriers.
- Immediately sanitize your hands and sign in on the visitor sheet.
- Check in with the receptionist, showing your Self-Screen result screenshot, health card, and student ID.
Please call 905-525-9140 ext. 27700 to speak with a receptionist if you need an appointment or are having trouble finding us.
In this interview, Debbie Nifakis, Associate Director, Counselling, talks with Hargun from MSU Advocacy about accessing SWC services during the COVID-19 pandemic.
Am I eligible for the following?
Medical services are available to:
- Full-time undergraduate students
- Full- and part-time graduate students
- Divinity students
Medical services are not available to:
- MBA students
- Medical Residents
- Interns
- Part-time students
- Visiting PhD students
- Post-Doctoral Fellows
- Centre for Continuing Education (CCE)
Counselling services and wellness education are available to:
- Full-time undergraduate and graduate students
Counselling services and wellness education are not available to:
- MBA students
- Medical Residents
- Interns
- Part-time students
- Visiting PhD students
- Post-Doctoral Fellows
- Centre for Continuing Education (CCE)
Naturopathic Services are available to:
- All students
- Staff
- Faculty
- Administrators
Information Box Group
Phone
905-525-9140
ext. 27700
Hours
Reception available via phone for appointment booking
Mon-Thurs: 9:00am-8:00pm Friday: 9:00am-5:00pm
Sat-Sun: CLOSED
Location
Counselling and Medical Services: Available Online and Phone. Appointments booked via telephone only.
NOTE: This email should not be used to book an appointment!
Fax
1-855-683-4077
Academic and Volunteer Opportunities
Wellness Outreach Team
Join our interactive outreach program and empower students to actively participate in decisions that impact their health.