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Service Update: SWC Service Changes

Services continue, primarily through online and phone appointments.

Update: May 27, 2021.

The Student Wellness Centre is continuing to offer services, with changes as noted:

  • Until further notice, for appointment booking – reception will be available between 9:00am-5:00pm via telephone (905-525-9140 x27700).

  • Appointments (Medical) – can only be made by calling 905-525-9140 x27700. Appointments will be via telephone for any appointments that do not need to be in-person. Some medical services will not be available. If you already have an appointment, you will be contacted with further information.
  • Appointments (Naturopath) – can only be made by calling 905-525-9140 x27700. Appointments will be via telephone for any appointments that do not need to be in-person.
    • Please read below for disclaimer regarding online and phone appointments.
  • Appointments (Counselling) – can only be made by calling 905-525-9140 x27700. All appointments will be via online and telephone platforms. If you already have an appointment, you will be contacted with further information.
    • Please read below for disclaimer regarding online and phone appointments.
  • Group programs (Counselling & Wellness Education) – Some group programs are available online. Refer to our programs page for more information.
  • On-going screening– To ensure the health & safety or our students, we will continue screening prior to any appointments that require students to be seen in person.
  • Cleaning protocol- Our regular health and hygiene practices provide the best defense against the spread of contagious illnesses. We will be taking extra care to prevent the spread of infection.
  • Information regarding MSAF and accommodations through SAS are available below.

If you have booked an in-person appointment, here is how to access the SWC:

Access to the SWC is now through the McMaster Children’s Centre on the west side of the PGCLL building, on the left side of the stairs. Here is what to expect:

  1. All visitors and students must complete the Ontario Self-Screening Tool and take a screen shot to show to our staff. You can access the Ontario Self-Screening tool here.
  2. When you arrive at the McMaster Children’s Centre entrance, you will see an intercom to the right of the door.
  3. On the intercom, press #8, and then the button with the bell. The receptionist will ask your name and if you have an appointment, and then will buzz you into the building.
  4. Enter the building and take the elevator up to the 2nd floor.
  5. Follow the signage to the SWC. Do not cross the yellow and black barriers.
  6. Immediately sanitize your hands and sign in on the visitor sheet.
  7. Check in with the receptionist, showing your Self-Screen result screenshot, health card, and student ID.

Please call 905-525-9140 ext. 27700 to speak with a receptionist if you need an appointment or are having trouble finding us.

COVID-19 Resources:

Tips to stay healthy and help prevent the spread of infections:

  • Wash your hands often. Wash for at least 20 seconds with soap and water. Use alcohol-based hand sanitizer only if water is not available
  • Don’t touch your eyes, nose or mouth with unwashed hands
  • Avoid close contact with people who are sick

Online and Telephone Appointment disclaimer:

COVID-19 is placing stress on Canada’s public health system. Our clinic is starting to offer virtual care to make sure that we can continue to care for our patients safely and effectively.

  • Our medical team will be doing more telephone visits for some patient visits rather than asking all patients to come into our office.
  • Our counsellors will be using telephone or Zoom to conduct some counselling sessions.

Some health concerns can be addressed with virtual care alone, but in some cases your doctor may ask you to visit a hospital or other health care facility if necessary, for a physical examination.

We do our best to make sure that any information you give to us during virtual care visits is private and secure, but no video or audio tools are ever completely secure.

There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communications tools.

To help us keep your information safe and secure, you can:

  • Understand that this method of communication is not secure in the same way as a private appointment in an exam room.
  • Use a private computer/device (i.e., not an employer’s or third party’s computer/device) and a secure internet connection. For example, using a personal computer or tablet is more secure than at a library, and your access to the Internet on your home network will generally be more secure than an open guest Wi-Fi connection.

You should also understand that virtual care is not a substitute for in-person communication or clinical examinations, where appropriate, or for attending the Emergency Department when needed (including for any urgent care that may be required).

If you are concerned about using video or audio tools for virtual care, you can ask our office to arrange for you to visit a different healthcare provider or other health care center where you can be seen in person. However, please note that visiting a health care provider in person comes with a higher risk of coming into contact with COVID-19 and the possibility of spreading the virus.

By providing your information, you agree to let us collect, use, or disclose your personal health information through video or audio communications (while following applicable privacy laws) in order to provide you with care. In particular, the following means of electronic communication may be used: Telephone, Zoom.

McMaster Student Absence Form (MSAF)

Please visit your Faculty Home page for information about MSAFs and missed academic work.  The first MSAF submitted online through the Mosaic Student Center will occur as normally. Students needing any additional or extended absence reporting should continue to contact their Academic Advisors in their Faculty’s Associate Dean’s Office for support and advising. No medical documentation will be required for Winter 2020.

1)      For relief for missed academic work worth 24% or less of the final grade resulting from medical or personal situations lasting up to 3 calendar days in duration, please use the McMaster Student Absence Form (MSAF) located in the Mosaic Student Center.

2)      For medical or personal situations lasting more than three calendar days, and/or for missed academic work worth 25% or more of the final grade, and/or for any request for relief in a term where the MSAF has been used previously in that term and/or for missed exams, students must report to the Office of the Associate Dean of their Faculty by email to discuss their situation.  No Supporting Documentation is required in the Winter 2020 term.  If warranted, the Faculty Office will approve the absence, and the instructor will determine appropriate relief.

SAS Accommodations

SAS continues to remain available to the campus community and are transitioning to service delivery by phone, video-conferencing and email. They are in the process of contacting all instructors who have students who are registered with SAS with further information and Tips for Accessibility When Moving to Online Learning.