No-Show and Cancellation Policy

To avoid a fee, appointments must be cancelled at least 12 hours in advance. Cancellations with less than 12 hours’ notice, or missed appointments without cancellation, will result in a fee of $30.00, $50.00, or $100.00, depending on the length of the appointment and provider type (physician, counsellor, or psychiatrist). For full details, please see the Student Wellness Centre Fees Guide.

How to Cancel an Appointment

• Reply to the text reminder by selecting the option to confirm (1) or cancel (2).

• Call the Student Wellness Centre and choose the cancellation option.

• Visit the clinic in person to cancel.

Text reminders are sent 48 hours before scheduled appointments. Please note that not receiving a reminder does not excuse a missed appointment. All outstanding fees must be paid before grades are released at the end of the academic year.